IT Training / Support Officer (1st / 2nd Line)

IT Training/ Support Officer (1st/ 2nd Line, Education Sector)
Oxfordshire
Permanent
£26,400 – £33,600 per annum

Syntax Consultancy have a requirement for an IT Training/ Support Officer to be based in a school in Oxfordshire on a Permanent basis.

Key skills and experience:

– Understanding of IT systems infrastructure and general user applications.
– 2-3 years` experience providing IT support, supporting ICT infrastructure.
– Experience of technical and software training.
– A good understanding of MS Office and Windows 7/8, along with Management Information Systems, Virtual Learning Environments and Desktop applications.
– Ideally having previously worked in an Education sector environment with enhanced DBS clearance, taken within the last 3 years. Otherwise you must be willing to undergo enhanced DBS clearance

Responsibilities:
The post has arisen following the expansion within the IT Department of a school

– You would be employed as the IT Training/ Support Officer to provide training sessions (both group and one to one), to the school`s staff and pupils whilst also ensuring a basic level of IT literacy and application awareness is maintained. A secondary aspect of the role is to provide first line support as well as second line support assistance.
– IT Support responsibilities include logging and managing incoming requests for support either remotely or at their desk.
– Training responsibilities include developing and delivering training programmes for staff and pupils, overall be an in-house expert of IT applications used in the school.
– To assist users to understand how they can make better use of application in their day to day work and to monitor the IT literacy of the schools staff and pupils.
– Maintaining the IT asset and configuration management databases, whilst providing administrative support to the IT team.

Package Details:

– 25 Days holiday per year
– Pension Scheme
– Free school lunches

If your application matches the role`s requirements, you will receive a please apply e of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavor to respond to each unsuitable application; however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding.

Syntax Consultancy Ltd operates as an Employment Business and Agency.