it Technical Support Analyst

IT Technical Support Analyst – Based in Watford, Hertfordshire

Our Client is one of the leading players in the UK forecourt industry. The company operates over 200 forecourts across England and Wales, with ambitious plans to substantially grow this network in the coming months and years.

Now looking to further develop their IT Support team which means an exciting opportunity has arisen for an enthusiastic and adaptable first line support Technical Support Analyst to join the team at their Watford, Hertfordshire Head Office

As a Technical Support Analyst you will have the following daily duties:

– To be the first point of contact for dealing with IT support queries from field and office based staff across all management levels via phone, e-mail or in person
– Prioritising, investigating, diagnosing and resolving issues relating to desktop, network and telecoms (including mobile devices) in respect of both hardware and software used by the company, including issues which may require reconfiguration or upgrades
– Maintain the company`s IT asset register including hardware, software and licences
– Maintain the company`s Active Directory, including shared network directories, e-mail configuration and user administration
– Liaise with suppliers for points of escalation, queries or information
– Monitor daily interface files and system error messages
– Assist in any other general tasks or projects that may arise

As a Technical Support Analyst you will have the following skills, experience and qualifications:

– Basic knowledge of Windows, Exchange Server, Antivirus and Firewalls
– Basic understanding of Networking solutions, TCP/IP, LAN, WAN
– Good knowledge of Microsoft Office applications
– Experience in an IT support environment and Active Directory User Administration
– Ability to work calmly and professionally under pressure and when communicating with all levels of staff, ensuring the use of non-technical explanations
– Logical approach to troubleshooting
– Strong team player with the ability to work independently
– Ability to take instruction from the IT Technical Manager and the Retail Systems Support Manager
– Willingness to learn and ability to provide ad hoc support out of hours when needed

In return for joining this growing company in the UK forecourt industry you will receive fantastic benefits which include a Salary: £26,000 per year, 25 days annual leave, pension and private healthcare.

To apply for this role as a Technical Support Analyst please press “”