IT Helpdesk Support / Analyst

Our client a leading Business Support Services Group are looking to recruit a professional, adaptable and tenacious IT Helpdesk Support / Analyst to join their established team. Reporting to the IT Manager duties will include monitoring of IT based equipment and of 3rd party devices, identify problems quickly and efficiently as they occur and perform remote maintenance in order to repair faults and minimise downtime and diagnose and log issues with 3rd party suppliers. In addition you will assist with installing remote systems enabling kit onto the network and evaluate data from reports to identify possible issues.

Previous experience within a helpdesk support role is required along with strong knowledge of Windows technologies and Microsoft Office and a working knowledge of Windows XP / Vista / 7, Windows 8, networking concepts including TCP/IP, Ethernet, LANs and Wi-Fi and ADSL broadband and router configurations. Furthermore you will be an excellent communicator, possess strong customer service skills, be highly organised and have the ability to plan time effectively, prioritise workload and work to deadlines.

In return the company offers on-site parking, a great team environment and opportunities for progression.