IT Support Technician

Salary: £33,600 – £38,400 per year

The Company

This business is one of the UK’s leading experts in IBM Maximo, mobile and scheduling solutions, and is a Government approved provider. The team has a combined experience of over 250 man-years of Maximo implementation and continues to grow due to successful new business acquisition and client requirements for its services. It is able to offer excellent career opportunities and is well known for its supportive, team orientated culture.

The Role 

This position will be primarily focusing on technical IT support, delivering helpdesk support to internal clients for IT hardware/software/application support tickets.

It sits within the IT Support and Infrastructure team and as such you will be opened up to technical infrastructure specialities and divergence into Infrastructure duties with training, familiarity and mentoring provided where required. It would suit candidates with IT Support helpdesk experience that have leanings or interest in the field of Infrastructure, or that can bring any elements of demonstrable Infrastructure experience they would wish to progress into their careers.

The role will involve substantial focus on tasks and duties arising from ISO27001 information security best practice, policies, and procedures. 

Specific Responsibilities – IT Helpdesk: 

• User management, creating/removing/updating, including password resets and access management. 

• Management of laptops and other IT assets. 

• Joiners/movers/leavers process 

• Liaising with suppliers for supports / warranty claims and other service issues 

• Monitoring alerts and taking appropriate actions (resolve issue / raise ticket with supplier) 

• Supporting internal IT projects and taking ownership of the projects where possible. 

• Handling of 1st / 2nd line IT support tickets and queries as part of IT helpdesk 

• Manage and support IT systems and infrastructure to ensure that they are operating at maximum efficiency. 

• Provide technical support to end-users and escalate any issues as required. 

• Troubleshoot software and hardware issues 

Specific Responsibilities – Infrastructure: 

• Patching and updating of servers and application-layer components: including automated patching with scripts. 

• Installation of application-layer and middleware-layer software packages, and updating of same 

• Experience with vulnerability scanning and remedial actions which result 

• Experience with public cloud: building, provisioning, maintaining and supporting AWS and Azure estate 

• Experience working with snapshots and backup regimes, backup restoration 

• Server (real and virtual) admin and maintenance: compute resource management, CPU/RAM/Disk management 

The Candidate

As a potentially suitable candidate you should have a passion for technology, a can-do attitude and the ability to interpret and record information and data accurately. 

Ideally you should have Microsoft O365 experience, VMware platform experience, basic database administration skills (SQL/Oracle/DB2) and experience of working in an IT support desk.