IT Support Technician – 6month Contract

IT Support Technician – 6month contract.

Haywards Heath, West Sussex

First Central Insurance Management Ltd is part of an international Group that sells motor insurance products to UK customers. This is a great opportunity to be part of our success as we grow. We are committed to providing the highest standard of service to our customers. Our plan is to achieve this through the training and development of our staff, by listening to our customers and looking for new ways to improve the way we work.

We are currently looking for a 1st line IT Support Technician for a 6 month Fixed Term contract to work within our IT Service Desk and Support team, you will form an integral part of the support team with an emphasis on providing a helpful, courteous and timely support service to 1st Central’s operations. The role will involve supporting all aspects of the company’s IT setup from answering Service Desk calls through to resolving workstation and application issues.

This role will require an element of shift cover to support the overall operational hours of Monday – Friday 7:30am – 7pm and Saturday 7:30am – 1pm.

Day to Day Responsibilities:

Be the primary point of contact for all phone, email and web-based IT service requests and IT issues
Monitor and resolve requests according to Service Level Agreements (SLA)
Log and manage issues with 3rd parties, ensuring service levels and user updates are maintained
Effectively work alongside the 2nd line members of the team and 3rd Line Infrastructure team
Complete daily system checks to ensure the status of critical systems
Perform new user set-up and removal of leavers from I.T systems
Allocation of user requests to the correct team within IT
Administration of the Service Desk system – further developing the system to bring improved efficiency
Root cause analysis – identifying underlying root causes for recurring issues
Manage software audits and software deployments / upgrades
To ensure compliance with company and other relevant standards/ regulations at all times
Software and hardware deployment including corporate mobiles
Procedural and process updates to reflect system changes
Identify and feedback any potential improvements to the IT systems and infrastructure

Essential to the role
Excellent customer service skills
Excellent personal management and organisation skills
Excellent communication skills, both verbal and written
Ability to address 1st line technical issues
Basic IT technical experience preferably within a support technician role
Knowledge of MS Office 2010 and Windows 7
Problem solving skills with the ability to adopt a logical approach to solving problems

Preferable for the role
Knowledge of Service Management techniques
Knowledge of ITIL Service Management

So if we still have your attention and you have all the above skills then we would like to hear from you. Apply Below Today!