IT Support Engineer

Salary: £31,200 – £34,800 per year

A very long-established global manufacturing organisation is recruiting for an IT Support Engineer to manage all IT infrastructure at the company’s UK manufacturing site.

Reporting to the European IT Director and with the support of the European based team, you will independently handle day to day IT support requests and projects on behalf of the production and office departments.

Typical daily tasks of the IT Support Engineer will include –

* Provision of 1st and 2nd line support to all colleagues.

* PC / Laptop hardware procurement, set up and troubleshooting.

* Windows Server support.

* SAP, Office365, Teams, SharePoint, OneDrive, MFA support.

* VPN setup and troubleshooting.

* Printer support and troubleshooting for both multifunction and heavily used label printers.

* Use of backup technologies (primarily Synology NAS drives) for backup maintenance and monitoring.

* Support the Mitel MiVoice Business VOIP phones and softphone system.

* Third party supplier liaison to resolve issues and to procure consumables.

* Managing company mobiles and contracts, as well as software contract renewals.

The role of IT Support Engineer is a great opportunity to be part of a friendly, team focused organisation who encourage the continued professional development of their employees.

Skills & experience required –

* Proven practical experience within an IT support role.

* Confident in providing hardware support.

* Team focused.

* A well organised, self-motivated approach, capable of managing your own responsibilities.

* An assertive approach with strong communication skills to liaise with all levels of seniority.

* Patience, flexibility and ability to maintain a calm manner when working under pressure.

* A strong desire to learn and to make a valuable contribution.

In return, you will be offered a competitive starting salary and excellent benefits to include 25 days’ holiday (+ bank holidays), generous pension scheme, laptop and mobile.

Please send your current CV for consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

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