IT Support Engineer

Salary: £30,000 per year

SDL Solutions Limited is currently recruiting for an 1st / 2nd Line IT Support Engineer to work in a permanent/full time position based in Bristol.
The team is responsible for supporting and developing the companies’ systems. The systems used are Microsoft Windows Server 2012/2016/2019 based with a mixture of Windows 10 workstations running Microsoft Office 2016/Office 365 applications.
As a 1st / 2nd Line IT Support Engineer you will work alongside the software development and network teams with new methodologies, deployments, and a strong grasp on automation skills. You will manage your personal and team workload and set priorities for support issues. You’ll need the ability to work on multiple projects concurrently and deal with escalations from the IT Helpdesk Team, escalating IT issues where necessary to IT Operations Team. You will participate in team meetings with all team members to discuss latest projects, issues, and team performance. You’ll be managing cloud platforms such as Azure/Intune and virtualisation platforms such as Hyper-V, and VMWare. You will be responsible for Day-to-Day Windows server management tasks. You’ll also be responsible for the setting up of laptop hardware using a range of deployment tools and user troubleshooting. You will need to ensure that agreed procedures are documented and followed within the team and to document fixes and troubleshooting techniques and then distribute this information to the network support team to improve efficiencies
As a 1st / 2nd Line IT Support Engineer you’ll ideally be MCSA or MCSE qualified with proven experience of working in a server-based environment. You’ll have a clear understanding of in-house IT processes and their importance in a business environment. Ideally, you’ll have experience/knowledge in PowerShell scripting and Windows desktop operating systems including version 10. You’ll need to have experience working with Microsoft Office suite and a clear understanding in Active Directory. You’ll be responsible for supporting and maintaining a Microsoft Office 365 based infrastructure and will also be required to analyse hardware and software malfunctions to diagnose the root cause of the issue. You’ll need to be able to take ownership of tasks, use your initiative, be proactive and possess excellent time management skills
Buzzword: – IT Support, Helpdesk Support, 1st Line, 2nd Line, 3rd Line, Windows 10, Windows Server, Office 365, Exchange, Active Directory (AD), Desktop, Cloud, Azure, MCSA, MCSE, MCITP, MTA
Salary: – £30,000 – c£28,000 + 25 days holiday, Pension, Life Assurance, Private Medical Lead + many more benefits
1st / 2nd Line IT Support Engineer – Bristol