IT Support / Administrator
Full job description
e-Tech Recruitment Ltd
Salary: £26,000 per year
We are looking for a First Line Support / Customer Service Administrator
Location: Telford
Vacancy
12 weeks temp to perm
Temp Salary: £26,000per year
Perm Salary: £26,000per year
Hours of work:
Monday to Saturday 9.30am – 6pm,
Once a month Saturday 9.30 am to 6pm, with a day off in the week
Occasional hours on a Sunday and later weekday evenings.
Weekly Working hours: 37.5 hours per week.
Nature and Scope of Job:
* The handling of inbound calls, transferring where appropriate
* Making outgoing calls, e.g. call campaigns, support queries
* Accurate capturing information for support issues and requests whilst on calls
* Logging support tickets on service desk system
* Updating tickets on service desk system
* Troubleshooting queries resolving over the phone where possible
* Escalating requests/queries on service desk system that are 2nd line support
* Creating/updating procedure documentation on new and changed processes
* Postal duties – assist with opening/sort post and dispatch of post
* Printing and fulfilment of letters
* Produce customer reports in excel/word
* Process cheque/DD’s on database
* Prepare processed cheque payments for banking
* Advise Supervisor/ Manager if procedure documents provided are inaccurate, need simplifying or updating
* Escalate customer complaints to Supervisor/Manager
* Advise Supervisor/Manager if stationery stock has run low
* To ensure desk office area is kept clean and tidy
* To perform other occasional duties as directed by Supervisor or Manager
Essential requirements:
* Accuracy and attention to detail
* Numerate and literate
* Good communication skills both verbal and written
* Personable nature, with good telephone manner
* Ability to work on own initiative
* Experience and use of Microsoft Outlook, Word
* Specifically, good skills in excel
Preferable requirements:
* Knowledge of support service desk ticketing
To apply for this job please visit definitejobs.co.uk.