IT Network Infrastructure Technical Services Support Manager

An excellent opportunity has arisen for a talented IT Network Infrastructure Technical Services Support Manager to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately.

The post holder will contribute to the formulation of IT processes and improvements to the System, current and future technologies, and the Helpdesk software (which is an ITIL compliant product).

Your responsibility will cover both; IT Network, active and passive infrastructure, server infrastructure, technical services and deal with communications within the college and external contractors/suppliers.

Core Duties

* Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership.
* To provide advanced technical support in line with the College’s IT support service definition.
* To support pupils and staff in the appropriate use of IT, through advice or training
* To work with the regional service delivery manager to deliver IT support, plan and execute projects
* To supervise and support other technicians in performing their day to day duties

Technology and Service Management;

* Overall Management of the College’s Domain and Network Infrastructure.
Management of all Campus technology utilised for; teaching, learning, administration and operational needs.
* Management, tracking and administration of the Manage Engine Service Desk.

Server & Network Support

* Manage, administer and structure the Domain Active-Directory
* Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters.
* Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution.
* Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
* Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV.

Service Management and Delivery

* Ensuring that the services delivered by the IT team meet or exceed SLA points and are delivered satisfactorily.
* Ensuring that the college students and staff receive a satisfactory IT service which is responsive, professional and meets the demands for teaching and learning throughout the college.
* Analysis of helpdesk and other ICT service data, in order to report on service
* Implementation and maintenance of IT policies, procedures and security standards in the provision of IT services.
* To continually review the efficiency of the college IT service and propose better ways of delivering cost-effective IT services to students and staff.
* To assist the Head of IT in the overall management of IT service delivered internally or through external contractors.
* To produce monthly written reports with service statistics and KPIs, and to review these with the team at IT Service meetings.
* Have a general technical understanding and overview of Microsoft network applications and Microsoft products or tools.
* Provide senior level of support for more complex requests.

Strategy & Planning

* Identify possible IT requirements and liaise with Head of IT Services to develop and outline specifications and technical solutions.
* Identify software, hardware and working practices required to fulfill functional specifications as defined by staff.

Personal IT Development

* Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities.
* Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support.

Essential Requirements

* Educated up to College level
* Good knowledge of MS Server
* Solid hands on skills with AD and GPOs
* Exposure to virtualised environments using VMWare or Hyper-V
* Knowledge of, or experience using a service software package or working to an SLA
* Good technical skills with MS Server Technologies

Preferred Requirements

* Compti A+, N+ or other MCP
* Degree or other Higher Education Qualification
* MCP/CCNA/MCSE qualification (or working towards)
* Experience working in an Education Environment
* Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies

Are you enthusiastic about this job? Send us your CV in word format today