IT Helpdesk Administrator

Salary: £14.65 per hour

The IT Service Desk Technician is responsible for providing local IT Support to all staff onsite and remote support to Head Office and other business units when required. The holder of this role will work independently in our Gibraltar office but will be part of a team based in Head Office ensuring end to end support services are delivered to high quality.

Core Job Responsibilities

Responsible for delivering high quality IT support to colleagues across all locations
Responsible for providing all desktop operating system support
Responsible for providing support of all desktop software, including standard and bespoke applications
Contribute to IT systems in relation to new building fit outs or changes/moves
Responsible for working with third party service providers to ensure end to end support is maintained as required
Responsible for providing end user support of cloud-based services, e.g. Google Analytics, Adobe.
Responsible for ensuring quality support of peripheral devices such as printers, biometrics etc.
Working to ensure that company SLAs are met for support to our colleagues
Responsible for completing new starter and leaver requests within SLA
Responsible for providing support for PCs and EPOS terminals, and other IT devices as deployed in shops
Liaising with other IT teams and the wider technology teams where necessary
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Follow departmental processes
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation
Create & Update documentation
Travel to remote sites as required
Participate in the extended hours shift rota, including weekends as required

Job Competencies

Passionate about providing a best-in-class support allowing teams to provide our customers the best experience possible
Excellent communication skills, with the ability to effectively adapt approaches to both business stakeholders and technical teams
Ability to present ideas and recommendations clearly in verbal, written and presentation formats
Can work in a fast-paced environment and juggle multiple projects simultaneously

The ideal candidate will have:

The successful candidate must have held a support position within a medium to large organisation
The successful candidate should have proven experience in office fit outs and support post installation
Proven experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Ability to work from ISTM tools such as Manage Engine, with the ability to self-prioritise accordingly
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent relationship and stakeholder management skills
Excellent knowledge of Office 365 applications
Excellent organisational skills
Knowledge of SCCM and software distribution tools desirable
Knowledge of basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems
Knowledge of office telephony systems desirable
Ability to work with attention to detail at all times, delivering service that is right first time
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications, Google Applications, Active Directory, including Group Policy, Mobile devices – iOS & Android, Mobile Device Management, Anti-Virus Systems, Software distribution systems & End User Collaboration systems, – email, video conferencing etc.

If you have the requires skill & experience & are looking for an exciting new role in Gibraltar, please get in touch ASAP.

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