Inside Sales Manager
Full job description
AR Hine Associates
Salary: £36,000 – £40,800 per year
This role is an integral part of my client’s newly formed Senior Leadership Team reporting directly to the Managing Director.
My client is a rapidly growing, profitable, well-funded business producing a variety of products and services, from publishing through to natural health products, wellness education and lifestyle coaching.
They’re focussed on selling to UK consumers using social media and direct mail to generate prospects which are then converted into revenue by the Telephone Sales Agents.
This role is based in their Kidlington office where the Senior Leadership Team reside and will involve regular proactive interaction with the Team.
The Managing Director has recruited and managed a number of Telephone Sales Agents (TSAs) over the last six months and is now seeks an experienced Sales Manager to take full responsibility for their activities so that he can focus on growing the business.
The expectation of this role would be to ensure the appropriate level of resource is available to manage the prospect generating activity.
Responsibilities and Duties of the Sales Manager
* Take full ownership for proactively managing all the Telephone Sales Agents.
* Motivate, reward, develop, mentor, upskill and support the TSAs and manage their welfare.
* Provide regular ongoing training and coaching to all the TSAs.
* Monitor TSAs telephone calls regularly and provide individual feedback for improvement.
* Set achievable but stretching sales targets for all the TSAs.
* Ensure all TSAs regularly hit or over exceed their targets.
* Report KPIs including sales figures daily and monthly.
* Own allocation, scheduling, and management of the flow of prospects to the TSAs.
* Report TSAs commission entitlement monthly for payroll.
* Recruit new TSAs as the need arises.
* Appraise TSA’s regularly and manage discipline and grievance resolution.
* Ensure customer relationship monitoring system is kept up to date and accurate.
* Recruit resource in line with the client’s strategic focus.
Sales Manager Role Prerequisites
* Proven experience and track record in managing office-based and remote Telephone Sales Agents.
* Willingness to own responsibilities and a positive can-do attitude.
* Genuine desire to motivate, develop and mentor your Team.
* Desire and ability to work as part of a Senior Leadership Team.
* Respect and consideration for colleagues.
* Target focussed.
* Self-motivated and discipled.
* Ability to report sales performance and numbers to the Senior Leadership Team.
To apply for this job please visit definitejobs.co.uk.