Inbound Contact Centre – Repairs Officer – Local Authority

Our Local Authority client in East London is currently looking for Repairs Officers to work in a VERY busy Call Centre.

THESE ROLES ARE TEMPORARY ONGOING WITH IMMEDIATE START FROM SUCCESSFUL INTERVIEWS, ASSESSMENTS – A NOTICE PERIOD OF MORE THAN 1 WEEK CANNOT BE CONSIDERED NOR CANDIDATES WHO HAVE NOT WORKED WITHIN A REPAIRS CALL CENTRE

Candidates MUST have experience working within a similar busy Repairs Call or Contact Centre for Local Authority or Housing Trust.

Must have outstanding customer service skills/ experience and problem solving skills.

This role will require occasional work on Saturdays.

SHORTLISTED CANDIDATES WILL BE SENT, JOB SPEC AND OTHER ADDITIONAL INFORMATION FOR TELEPHONE

£16.84 PAYE Per Hour! or £17.71 Ltd or Umbrella

Duties:
* Handle minimum of 80+ calls per day.
* Deal with irate customers.
* Maintain control of calls.
* Work to timescales and guidelines.
* To organise and deliver all work on time and to agreed quality standards.
* To ensure all work undertaken is compliant with policies and practice of Hackney Homes, and statutory requirements.
* To have a commitment to the organisational values and beliefs of Hackney Homes.
* To actively promote the implementation of Equal Opportunities policies and procedures, and to ensure that the service provided to clients, tenants and end users is delivered in line with the Hackney Homes’ Equality and Diversity Policy.
* To communicate in a clear and confident manner that is in line with established policies and Practices of Hackney Homes.
* To assess own priorities on a day-to-day basis and set objectives and deadlines to meet those priorities.
* To diagnose and assess eligibility for repair with reference to the Hackney Homes repairing obligations
* Assess the requirement of a pre-inspection or surveyors visit and raise appropriately on IT systems

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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