Contact Centre Advisor (Hockley)

About Us
With over 25 years’ experience, Seetec are one of the UK’s largest and most experienced providers of Government funded welfare to work and skills training programmes. We are passionately committed to empowering individuals and organisations to release their potential through our employment and training programmes and our software solutions. Seetec help thousands of people each year to achieve and sustain their aspirations for lasting employment, due to the passion and motivation of our employees. In return, our employees are rewarded with a competitive salary and benefits package, along with the satisfaction that their work has made a difference to our clients’ lives.

The Role
Do you have experience of inbound and outbound telephone work in a customer service environment and possess excellent planning, organisation and time management skills? As a Contact Centre Advisor, you will be dealing with a range of customers on a daily basis and handling anything from telephone contact, post enquiries.Your role will be to resolve problems by clarifying issues; researching and exploring answers. Each and every member within the Contact Centre has an impact on achieving the companies’ objectives and ensuring that the team provides excellent customer service.

Key Accountabilities
* Research and clarify required information using available resources * Document all call information according to standard operating procedures * Liaise with staff within centres to gather information and resolve issues * Identify and escalate priority issues * Ensure paperwork is properly logged and filed in line with company procedures * Ensure that all responses are carried out in a professional and courteous manner * Ensure a professional and positive working relationship with internal and external customers

Skills & Experience
* Minimum of 4 GCSE’s or equivalent including English and Mathematics * Proven experience within a customer service environment * Previous experience of inbound and outbound telephone work * Used to working in a KPI’s and target driven environment * IT and system literate * Effective communication, time management and organisational skills * Professional and articulate as well as possessing excellent written and verbal communication skills

Additional Information
This is a zero hour contract – Salary: £26,000per year. Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.