Implementation Manager, Change Project Management, SIPP Platform

With over 1600 people across 9 UK offices, we are proud to be a leading independent UK consultancy at the forefront of risk, pensions, investment and insurance. Each individual delivers on our shared values and our commitment to ensuring the highest levels of trust, integrity and quality.

We are seeking an Implementation Manager (Senior / Associate Level – SIPP platform implementation projects) to join our SIPP Business Area and a growing team in our Cheltenham office.

The SIPP Business Area provides administration and trusteeship services to over 70,000 self-invested personal pension arrangements for members, both advised and non-advised. We hold over 1,300 commercial properties and are looking to grow in this area. Barnett Waddingham is committed to providing the best possible service to all of its members and supporting advisers and to achieve this service we need talented and enthusiastic people who positively embrace challenges.

Responsibilities:

• Stakeholder management on all levels, with primary focus on a great working relationship with our co-branded institutional clients (clients) during (and likely beyond) their SIPP platform implementation project
• Working closely with clients to understand their SIPP product objectives and ways of working then agree SIPP platform configurations that will best meet their needs
• Managing client and internal stakeholder expectations through regular project meetings, status reports and maintaining great relationships.
• Agreeing SIPP platform implementation objectives, plan, governance structure, roles & responsibilities and controls with clients
• Leading and motivating the joint client/BW implementation project team
• Identifying, managing and resolving project risks, issues and dependencies, escalating as appropriate
• Responding to and resolving escalated client issues during or after the implementation project.
• Identifying potential material changes to project scope and managing these through a controlled change management process to ensure projects remain commercially viable
• May be involved in pre-sales product demonstrations or assist in developing proposals.
• Any other reasonable task as advised

The above is intended to describe the general nature and responsibilities of the role and is not intended to be an exhaustive list of all duties or responsibilities of employees in this role.

Experience/Qualifications:

• Will learn an extensive knowledge of the product suite including functions and team processes.
• Excellent independent decision-making, organizational, planning and problem-solving skills with the ability to proactively prioritise, delegate, manage multiple tasks and maintain effectiveness within a rapidly changing environment
• The ability to identify areas for improvement
• A self-starter with demonstrated commercial acumen
• Ability to understand, influence and negotiate with stakeholders at all levels and work closely with them to shape and deliver quality solutions
• Ability to specify technical changes to technical/development teams
• Excellent communication and interpersonal skills including technical writing, presentation and negotiation skills.
• Excellent leadership skills, able to forge strong working relationships with colleagues and clients and inspire individuals and teams to deliver high quality solutions and outcomes in a high pressure environment
• Comprehensive understanding and working knowledge of change management concepts and Agile development methodologies
• A relevant degree or Project Management qualification, together with extensive experience of delivering multiple projects
• Strong understanding of Microsoft Office applications, in particular Excel, Word, Outlook, Project and PowerPoint.
• Experience of delivering large and complex projects in a highly regulated and demanding environment, preferably within financial services, is an advantage

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Here is a summary of our benefits: 

• Competitive discretionary annual bonus
• Life assurance (4x up to 10x)
• Group income protection up to 65% of salary
• Private medical cover
• 25 days holiday per year and up to 30 days with holiday trading
• Generous pension scheme (we contribute 8%)
• Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm)
• Employee Assistance Programme
• Complimentary fresh fruit, hot and cold drinks in all our offices
• Paid volunteering day per year as a commitment to our Corporate Social Investment
• Support your favourite charity with the “Give as You Earn” option
• Match-funding for individuals raising money for a recognised charity
• Corporate social investment programme
• Funded training and professional development
• Lots of clubs, sporting and social events across our offices
• DEI Networks include Early careers, Gender equality, Inter-faith, LGBT+, Multicultural and Wellness+
• Tech / mobile advantage scheme
• Cycle to work scheme
• Healthcare cash plan
• Health assessments
• Dental cover
• Critical illness cover
• Ability to add family members to benefits
• Discounted gym membership
• Travel insurance options
• Will writing
• Access to GP service
• Access to Edercare concierge service
• Travel loan
• Broad range of cash back offers and discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies

Accessibility

If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, we’ll be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills.

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Postal applications should be sent to: Resourcing & Talent Acquisition, Barnett Waddingham, St James’s House, St James Square, Cheltenham, Gloucestershire, GL50 3PR

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