Home Emergency Claims
Full job description
Bond Recruitment
Salary: £26,000 per year
03067 Home Emergency Claims work from home Full time 40 hours per week £26,000 per year
hours
Sunday 09:00 – 17:00 hrs
Monday 08:00 – 20:00 hrs
Tuesday 08:00 – 20:00 hrs
Wednesday 08:00 – 20:00 hrs
Total 40 hours per week
Do you have experience of organising plumbers and carpenters or other trades
Do you have customer service and administration experience?
Job Title: Home Emergency Claims
Location: Remote
Postcode: remote HQ TN9 1PP
Type: Full Time Permanent Remote Work From Home
Must attend training in Kent for 4 weeks
Salary: £26,000per year
Provide world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of Home Emergency claims
team operates between the hours of 8am to 8pm
A rotating rota which will have half the team on 8am to 4pm and the other half on 12 midday to 8pm
As you are flexible, so are we – this role comes with extensive work from home opportunities/part-time opportunities
Customer Service Focussed:
You will be regularly answering First Notification of Loss calls from policy holders
Effectively following FNOL scripts and internal processes to capture all new claims for operating perils within the department. (Some exclusions)
Providing excellent call handling service to customers/stakeholders
Setting customer expectations ready for the claims journey
Expertly validating claims with application of indemnity with the use of internal systems
Building policy-holder confidence by developing rapport and listening to each and every policy holder specifically
Checking that the policy covers the claims
Taking a methodical approach to each claim and working through the processes with each policy holder
Managing a high-volume portfolio of fast paced claims through prioritising by individual circumstances from set-up to settlement
Liaising between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims
Constantly seeking improvements in how we deliver excellent customer service
To continuously demonstrate the company values and embody this through all work practices
Ensuring that SLA’s and KPI’s are met and maintained consistently
To undertake any individual or team task or activity reasonably requested
Ideal experience
Understanding of when to call a plumber carpenter etc
Customer service experience
To apply for this job please visit definitejobs.co.uk.