Customer Service Manager – Property / Construction

One of the UKs most prestigious Property Developers are recruiting a Customer Service Manager to take sole responsibility for one of their flagship developments on the West London / Middlesex borders.

You should have previous experience within the property market so are likely to have either worked for another New Build company in a similar role or possibly in a similar field like Property Management or Estate Agency in a Lettings or even a Sales role.

You will take responsibility for the Customer from point of exchange through their Selections requests, Post Construction snagging list, Key Handover and Demonstration and then on through the 2 year warranty period dealing with any issues or problems and ensuring swift and amicable resolution.

This is a stand alone role so you will need to have a good mix of skills as you will be both customer facing but behind the scenes organising for the relevant Multi Trade Technician or Specialist is booked in to do the relevant jobs. As well as the obvious face to face customer care skills, you will also need to be quite comfortable doing your own administration using their CRM system.

The role is paying a base salary of £39,600 – £48,000dependant on your experience with a car or allowance and a generous bonus scheme so the package is worth £45-52k in total.

The role operates an 8.00am-5.30pm shift and they have a number of developments across London with very good career prospects for those who wish to progress.