Customer Service Advisor – Established Banking Institution

Customer Service Advisor – Established Banking Institution
Solihull, West Midlands
£15,000 – £19,000 Plus 3% Matched Pension, Life Assurance, 23 Days’ Holiday, Flexible Benefits Scheme

Are you a talented customer service professional with a great telephone manner? If so, this role represents an excellent opportunity to enter a stable, corporate environment within financial services in which to grow and progress your skills.

Established for nearly 200 years, our client is a highly regarded banking group that has adapted and grown its services, offerings and customer base to anticipate the needs of a continually changing world. They are now seeking a Customer Service Advisor to join their team and advance their service and customer relationships.

Within an environment of varied expertise and service excellence, the successful candidate will discover that our client places heavy emphasis on long-term personal and professional development and seeks to facilitate this for all employees.

As a Customer Service Advisor, you will be tasked with providing high calibre service to both customers and non-customers regarding requests and queries. You will seek to deliver service excellence that achieves performance targets and underpins key business goals.

Acting within this front-line capacity, you will receive incoming calls from customers and colleagues alike and will seek to satisfy their needs or efficiently direct them to the relevant department. Equally, you will make outbound calls to inform colleagues and customers of the resolution to their query or an update regarding progress.

Seeking to enhance relationships, you will identify services or products that would be beneficial to customer needs and enhance revenue streams for our client.

Additionally, you will ensure that records are maintained and that administration work is undertaken efficiently.

To be considered, you must have:

– Experience within a customer service environment that involves significant phone work
– A strong level of computer literacy

Confident and courteous, as a Customer Service Advisor, you must be articulate with patience and resilience coupled with a highly professional telephone manner. The ability to forge strong working relationships and build rapport effectively is also key.

To apply for the role of Customer Service Advisor, please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: Customer Service Advisor, Customer Service Representative, Customer Support Advisor, Customer Care Advisor, Call Centre Operative, Customer Care Rep, Customer Support Rep, Customer Service Agent, Customer Service Assistant.