Helpdesk Administrator

Salary: £26,000 per year

We are currently recruiting for a helpdesk administrator on a 6 month FTC at our site in Porton Down.
Hours of Work: Monday to Friday 08.00-17.00

Job Purpose:

Receive and manage switchboard calls, manage reactive requests via the helpdesk and keep customers appraised of progress whilst providing and delivering the best value reception service through excellent customer care to match the Client’s needs. Providing additional admin support for the wider EMCOR team.

Principal Accountabilities:
Receive all visitors to the CEPR main reception in a professional manner
Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
Receive recorded and special deliveries and log and contact client before 10.00 am
Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
Set up of the conference rooms including all AV equipment
Book meeting rooms, taxis, car hire and hospitality as directed.
Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
As sist management team as and when required with admin matters
P rovide all monthly billing reports to the Business Support Team
M anage client exhibitions, mobile phones contract, copiers and internal accounts
Manage emergency phone and tannoy system
To be dressed in correct uniform at all times

Person Specification

Customer focused
Ability to communicate effectively

Flexibility

Team orientated

Previous healthcare experience preferred

Benefits

25 days annual leave
Auto enrol pension
SSP
Flexible benefits available (retail discounts, reduced gym memberships etc)
Cycle scheme