Head of Service Design

Salary: £87,520 per year

🚀 Are you an expert in Service Design? An advocate, ambassador and role model who understands and has the ability to identify the role of technology in public service delivery and policy implementation?

🚀 Do you want to be lead a brilliant community of Service Design professionals through an epic digital transformation – with responsibility for understanding and meeting the Service Design needs of the UK’s largest government department?

🚀 Do you have the confidence and capability to challenge assumptions among a network of design colleagues and other experts? And are you willing to compromise and reassess when you need to, to get the job done?

🚀 Do you want to work as part of a brilliant Product Design leadership team, building a digital design process that cuts across common components, digital design patterns and non-digital channels?

🚀 Click, to start an application. We’d love to hear from you!

DWP. Digital with Purpose.

We are looking for a Head of Service Design to lead DWP Digital’s vibrant and growing community of Service Design practitioners. We are transforming the way DWP design and deliver services to meet the evolving needs of society and our workforce of 86,000 and our 22 million users.

You are a Service Design leader and you know how to get the best out of your people and how to build a high-functioning community and culture.

You know when to give your team the space to express themselves, and when to praise and reward them. You understand how to build an environment where people feel safe to challenge and know their voice will be heard.

You’ll lead by example, maintaining an understanding of economic, social, political, environmental and technological developments to ensure activity is relevant.

You will be involved in planning against strategic priorities, as well as communicating effectively with senior leaders and stakeholders to influence future strategies.

You’ll represent Service Design in DWP and beyond. You’ll need to adopt a government wide perspective to make sure our activity is aligned. You’ll bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities.

What skills and experience do you need to demonstrate?

An expert in Service Design, you are capable of leading in your field, applying strategic thinking in how to provide the best service for the end user
Consideration of political strategy and implications of any analyses and insights
Experienced in using a variety of methods of prototyping
Sharing best practice and coaching others
Looking at strategic service design end to end
Creation and validation of dynamic prototypes
A visible and recognised digital leader capable of giving significant advice and guidance to others
You’ve taken the lead in setting design priorities across a number of departmental work areas
Proven track record of working from a digital perspective, including iterating service design for complex situations and difficult or technical problems and processes
Experience of engaging multidisciplinary teams with a user-centred design process and of explaining design decisions in a way that other people understand

Where will you work?

You’ll join our team in our brilliant digital hub in Blackpool:

Based on the outskirts of the city, just a 15-minute drive from the train station with lots of parking. There are also local buses that stop nearby. Our facilities include a canteen, coffee shop, deli bar, vending machines, ATM banking, cycle shelter and showers.

Take a quick tour of the hub

Due to the COVID pandemic most colleagues are temporarily working from home, when they return to working from the office there will be an expectation the successful candidate will need to frequently travel between the Digital Hubs where Delivery teams are based.

We foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We’re the UK’s biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Details. Wages. Perks.
In return for your skills we offer competitive salary up to £87,519.6 p.a., a brilliant civil service pension with employer contributions circa 27%, and a generous leave package.

We have a broad benefits package built around your work-life balance which includes:

* Flexible working
* Family friendly policies
* Volunteering and charitable giving
* Discounts and savings on shopping, fun days out and more
* Interest-free loans to buy a bike or a season ticket
* Sports and social activities
* Learning and development, including coaching, mentoring, qualifications and accreditation
* Work in an environment shortlisted for a Best Place to Work in Digital Award – />* Career progression opportunities and lots more

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