German Speaking Ecommerce Advisor

Salary: £26,000 per year

FRENCH SELECTION UK
German speaking eCommerce Advisor
Customer Service, Customer Advisor, Technical Support, IT Support, Invoices, Sales administration, Sales Support, Customer Support, Refund process, German, West Yorkshire, Yorkshire, Inside sales, Market place support, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian
Salary: £26,000per year DOE
Location: York
At commutable distance by car from Huddersfield, Wakefield, Leeds, Shepley, Denby Dale, Kirkburton, Skelmanthorpe, Holmfirth, Halifax, Brighouse, Grange Moor, Flockton, Dewsbury, Barnsley, Bradford, Doncaster, Rochdale, M1, M62, West Yorkshire, South Yorkshire
Ref: 788GE

VIEW JOB DESCRIPTION >:
Please visit the French Selection UK website, vacancies section, search 788GE
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a fast growing company selling their products across Europe.

Main duties:
To provide Customer Support for new and existing clients with orders, deliveries, payments and refund process.

The Role:
– Maintain & develop the relationship with new and existing clients
– Remain confident and creative in resolving customer issues in a friendly manner
– Ensure all selling channels & marketplaces hold best rating & seller status
– Process customer returns/refunds, repairs or replacements of items.
– Liaise with couriers and using online portals to arrange deliveries, collections & resolve queries.
– Provide technical support on the helpdesk & Deal with administration on all Marketplaces
– Deal with aftersales enquiries and complaints
– To liaise with other departments internally to resolve customers queries

The Candidate:
– Fluent in German and English written and spoken in very high level
– Previous experience in Customer Service would be an advantage
– Interest or experience in the IT sector would be a bonus
– Excellent telephone manners
– Able to work independently and as part of a team
– IT Literate and numerate
– Car owner due to the company’s location (no local public transport)

The Salary:
Up to £26,000 per year DOE

French Selection UK – The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.