Customer Services Coordinator – Export

Salary: £27,600 – £30,000 per year

Our client is an international brand developing, manufacturing and supplying products to household names. They are award winning and have a strong employee focus. Benefits include structured career development, opportunities to work from home, training/development pathway, wellbeing initiatives, company pension, additional annual leave and more.

The position is based within a busy and friendly team at the company’s purpose built UK flagship site which has state of the art facilities in manufacturing, development and office based jobs plus ample parking. The role is full time qorking Monday to Friday 8.30am to 5pm. This will be office based with occasional working from home/WFH offered on an ad-hoc basis.

You will have experience in customer service, callcentre, high volume call handing, account management, key accounts, B2B, telephone marketing, export or import or similar. You will be a confident communicator and able to multi task, in an enjiyable role liaising with colleagues across the business plus clients, suppliers, local government representatives, HMRC and contractors. 

If you have worked in customer service within a manufacturing or production company/environment this would be beneficial. Salary is negotiable within a range depending on skills and experience. Export or import skills/experience are useful but not essential as training and support will be given.

This is a key role where you will:

• Take ownership of queries from inception to resolution
• Manage communications with clients, suppliers and manufacturing staff
• Take responsibility for export documents and use of MIS/ management information systems, CRM systems and use MS Office
• Work as part of an integral supply chain team ensuring the smooth transition of goods through customs/HMRC on import and export by providing relevant documentation to all appropriate parties.

• Support the Customer Service Team:with preparation of export documentation and forms

• Liaise with external partners to plan a dispatch schedule 
• Track orders to ensure the export / import chain is complete.
• Be the first point of contact for enquiries relating to export / import.
• Work closely with and support the Customer Services Manager

Interviews are available immediately either remote initially by phone/Zoom or in person.