Front Office Shift Leader

Shift Leader – Full-Time

Dolphin Square is a unique development offering over 1000 furnished and unfurnished apartments, along with serviced apartments, a Sports & Fitness Club, Restaurant, Bar and an award winning Moroccan inspired Spa. Located in Pimlico, set around three and half acres of landscaped gardens in the heart of Westminster – central London.

We are currently recruiting for an experienced Shift Leader to supervise the Front Office team at Dolphin House Serviced Apartments, 165 fully serviced apartments within Dolphin Square. The hours of work are 40 hours over 5 days per week.

Key responsibilities include:

* The supervision of Front Office team members to ensure the smooth day to day running of the shift.

* The training and coaching of Front Office team members.

* Ensuring the team meet guest expectations through exceptional service.

* Delivering a warm and professional welcome to all guests and visitors.

* Ensuring all departmental procedures are adhered to including standards of appearance, cashiering and credit policies.

* Supporting team members in the delivery of departmental and brand standards.

* Effective communication with the team and other departments, including handovers and shift briefings.

* Assisting the Front Office Manager in their duties

The successful candidate will ideally have:

* Previous Reception Shift Leader experience or a minimum of two years serviced apartment / hotel reception experience within a four star property or above.

* A working knowledge of Opera.

* Excellent interpersonal and communication skills.

* The ability to organise, multitask and lead a team.

* Initiative to manage the various situations that may arise.

* A warm, welcoming personality and positive, flexible attitude.

* Effective time management.

Employee Benefits Include:

* Friends & family discounts on accommodation.

* Company well-being support and interactive portal.

* 28 days annual leave inclusive of bank holidays (entitlement increases with length of service).

* Birthday leave of 1 day.

* Life Assurance.

* Discounted rates for our on-site Spa, Fitness Club, Restaurant and company Car Parking.

* Interest free Loan for annual travel/season ticket.

* Cycle to work scheme.

To apply, please submit your CV and covering letter. If you do not hear from us please assume that your application has been unsuccessful.

Applications from overseas:

Please note that we do not advertise jobs overseas but in the UK only, and we will never offer jobs to applicants without following our own recruitment and interviewing and selection procedures, which includes inviting candidates for face-to-face interviews. We will never send out assessment forms for candidates to complete and make job offers in such a way, nor do we offer work permits/visas or accommodation as part of our benefits packages.

Dolphin Square Limited is committed to being an Equal Opportunities Employer