I.t. Assistant (Technical Support)

Role: I.T. Assistant (Technical Support)
Location: London
Salary: £26,000 – £28,800per yeardependent on experience
Contract: Full time Permanent (9:00am-17:30pm Monday to Friday)

A great opportunity has arisen with a medium sized Law Firm based in the Heart of London. My client is looking for an IT Helpdesk Assistant (Technical Support) to join the IT department on a permanent basis.

The candidate must have at least 1-2 years` experience working within a legal IT department, with an excellent knowledge of Microsoft Office 2010 and leading legal software applications.

You will be working in a team of 6 and reporting to the IT Manager, the role is primarily focused 1st and 2nd support of the firm`s network and systems, and included the following core responsibilities:

– Server maintenance
– Active Directory administration
– Desktop builds and configuration
– Printer and Multi-Function Device maintenance Telephone system maintenance
– Mobile device administration

The role also requires the provision of 1st and 2nd line helpdesk support for desktop applications typically found within a legal practice as backup to the application support assistant. The successful candidate will be required to work under the direction of the IT Manager, as well as under their own initiative, and collaborate with other members of the IT Department for the delivery of new systems, upgrades and projects

Essential knowledge of systems and skills desirable for this role are as follows:

– Windows server 2003/2008
– Active Directory
– Exchange Server 2010
– Microsoft Office 2010
– Desktop PC and laptop imagining and configuration
– Printer and multi-function device support
– IP telephony system administration
– Helpdesk support
– Excellent communication skills and telephone manner

Desirable knowledge of systems and skills desirable for this role are as follows:

– Windows Server 2012
– Interwoven Worksite 8.5
– Legal practice management system
– SolCase 7
– Avaya CM 5.2
– Laser Form 9
– Mobile devise administration
– Network switches and routers