French or German Speaking Order Entry and Customer Services Advisor

Salary: £33,600 – £34,800 per year

We are currently seeking an experienced, enthusiastic and motivated individual for the position of Order Entry and Customer Services Advisor.

Excellent technical and operational customer service skills are essential with a knowledge in all aspects of order entry, processing and maintenance which should be performed with little or no supervisory guidance. This would include, but not limited to: managing customer enquiries and requests, requests for updates and maintenance of customer masters, managing, tracking and expediting customer orders, initiating customer product return process, proactive involvement in resolving customer complaints, create and maintain customer information records, process billing documents, review billing errors, and issuance of corrections as needed.

Key Responsibilities:

Account ownership and management of customer relationships (internal and external). Communicate effectively with customers, sales representatives, sales managers, warehouses, plants and all other internal groups required to meet customer needs.

Processing orders using SAP

Credit checking existing and new accounts

Providing quotations

Purchase order processing

Providing customer service support via email, telephone

Communicate actively with the sales, supply chain and finance department

Follow up customer queries

Knowledge, skills and abilities:

Candidate must have fluency in either French and/or German as well as English

Degree educated

Good working knowledge of SAP and Microsoft Outlook, Word, Excel & PowerPoint.

Thorough understanding and ownership of customer services process

Professional ability to handle customer problems and needs.

Exceptional inter-personal skills and use of these skills in a high stress customer focused environment.

Problem solving skills and techniques.

Strong negotiation skills.

Ability to handle multiple priorities and manage time effectively.

Proactive in operating within an environment with minimal supervision.