Field Service Engineer / Service Engineer

Salary: £42,000 – £54,000 per year

My Client specialises in the supply, delivery, installation and support of Nuclear Medicine and Molecular Imaging equipment and accessories throughout Europe.

With a thirty-year + history of supplying and servicing the human health, veterinary and research sectors offering unique experience and expertise in the medical imaging industry.

They are currently looking for an additional motivated Field Service Engineer to join their growing team.

The Role

My Client is looking for an additional field service engineer to join their service team, providing field service, field repairs, remote technical support and occasional training to customers. This will primarily involve travel within the north of the UK to support our northern installations (e.g. Edinburgh to Nottingham) with occasional trips to European destinations.

The candidate will be responsible for supporting any of the sites with a fairly wide variety of nuclear medical and molecular imaging equipment. The candidate will be in direct communication with the customer or user and will be responsible for arranging and performing regular maintenance visits, answering customer queries and responding to reported faults by identifying system issues and making system on-site repairs. All work will be carried out within the company ISO standards.

This position will be based out of the candidate’s home-based office with occasional visit to the South Yorkshire office or Hampshire.

This is a great opportunity for a Field Service Engineer to join a small company working on some leading-edge medical imaging equipment, ideally suited to someone with previous experience of a support role nature and previous experience of medical equipment and computers.

Responsibilities

• Preventative maintenance, upgrades, fault diagnosis and repairs of system installations

• Remote support for technical queries or fixing of issues

• Liaising with customers to arrange site visits

• Coordinate and prioritise tasks as required by the service manager

• Prepare service reports, maintain timesheet

• Work within company ISO procedures

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

• 2+ years professional experience in a technical support background

• Must be highly motivated and have strong problem-solving ability

• Experience in medical industry and/or mechanical industry

• Experience in electronics, computers and software will be a strong advantage

• Knowledge or experience of nucleonics will be an advantage

• Frequent travel required, weekdays maybe with overnight stays

• Due to the requirement for international travel, applicants must be fully vaccinated against Covid-19

• Excellent verbal and written communication skills

• Must be able to work independently

• Must have valid driving licence