Face-To-Face Membership Area Manager – Devon & Cornwall

Face-To-Face Membership Area Manager – Devon & Cornwall

Job Description

  • Permanent
  • Cornwall, UK
  • £28,331 - £30,415 per annum, inc benefits UK / Year

We are recruiting a Face-to-Face Membership Area Manager (F2FAM) role to cover Devon and Cornwall, leading a team of Membership Fundraisers who attend a variety of places, venues and events across the region to inspire the public to support us through gaining new members for the organisation.

Face-To-Face Membership Area Manager – Devon & Cornwall
Reference: JAN20242855
Location: Devon & Cornwall
Salary: £28,331.00 – £30,415.00 Per Annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension, Life Assurance, 26 days annual leave

What’s the role about?

You’ll lead your dispersed team through in-person support visits, 1:1s, phone chats, team and individual communications, and virtual and in-person meetings.

During support visits and leading by example, you’ll ensure Fundraisers uphold the RSPB’s standards, code of conduct, values and brand through their communication and display. You’ll do at least two monthly recruiting shifts with each team member, providing valuable feedback to Fundraisers and follow up individual action plans for all team members. Ultimately, you’ll lead a culture of high standards, positive actions, and achievement of targets.

You’ll work closely with your line manager and report on progress with performance and how you’re leading your team. You’ll also work with your team of peers to support the wider regional and national team to share opportunities, resources, skills, knowledge, and actions.

Giving and receiving feedback regularly is paramount in the Area Manager role. It enables you to manage performance consistently across your team and creates successful working relationships.

Effective team support requires effective time management and organisation to give the appropriate support to everyone in the team. The nature of our work means there are often last-minute needs to amend plans and respond to changing circumstances. Working with flexibility and being able to react quickly to change and to support others through change is a necessity.

The role will build effective, collaborative working relationships with key stakeholders, including F2F AM peers, the Membership Venues Team, Employee Recruitment Advisors, Employee Relations Advisors and local RSPB nature reserve staff.

Being responsible for recruiting and delivering best practice training to new Membership Fundraisers, you will recruit, select and induct new team members and build their capabilities through initiating buddy shifts and delivering support visits, using leadership models such as root cause analysis, setting SMART work objectives and implementing Situational Leadership to build capabilities.

Area Managers are expected to be role models and consistently demonstrate and uphold RSPB standards and values-led behaviours.

As part of this role, you will be expected to travel to different locations in Devon and Cornwall in order to support your team, for which a company van will be provided, and associated expenses covered. Please note that, as a result, a full driving licence that is valid in the UK is a requirement for this position.

Essential skills, knowledge & experience:

  • Good planning and organisation skills
  • Effective communication and negotiation skills
  • Good resilience, with a solutions focused approach
  • Proven ability of consistently achieving KPIs
  • Self-motivated; enthusiastic and determined to achieve
  • Leading by example
  • Demonstrate a good understanding of Fundraising Standards
  • Understanding of leadership styles
  • Confident in leading and managing a team to ensure targets are met
  • Confident in giving & receiving regular feedback
  • Able to embed and lead a positive team culture
  • A full driving licence that is valid in the UK.

Closing date: 23:59, Sunday, 18th February 2024
We are looking to conduct interviews for this position on 28th & 29th February 2024.


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process, you will be asked to complete an application form including evidence of how you meet the skills, knowledge, and experience listed above.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

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