Estate Front of House Assistant Manager

Salary: £28,800 – £32,400 per year

The key requirements of this role are to leading the Front of House teams to deliver an exceptional hospitality experience for all guests visiting the establishment, by providing a consistent and high-quality standard of food, beverage & accommodation service. 

KEY TASKS & RESPONSIBILITIES:

• Ensure high levels of customer satisfaction through excellent service and outstanding experiences.
• Developing relationships with customers to encourage repeat visits & develop brand loyalty.
• To write the rota for FOH to cover dining services and check-in/out.
• All of our customers are to be treated with care, consideration and respect while they are provided with an unforgettable visitor experience.
• Cross-selling other experiences at the business 
• Staff are to be presentable, ensuring that standards of personal hygiene and appearance demonstrate a professional image for our guests.
• To ensure the team follow the opening/closing and daily procedures checklist & adjust when required.
• Ensure that the team maintain the clean, tidy and attractive consumer-facing areas & Back of House areas.
• To ensure that the team mise-en-place is ready for service (glassware, cutlery etc).
• To provide the Chef with weekly dietary information & special requests.
• To hold pre-service briefings with the Chef & FOH team, providing daily updates about guest booking notes/from the kitchen team.
• To meet, greet and seat guests in a welcoming and efficient manner.
• To demonstrate excellent knowledge of the food offering.
• Follow hygienic food and beverage handling procedures.
• To serve food, wine and other beverages proficiently, ensuring a professional delivery of products.
• Strong and effective communication methods with the rest of the FOH team, kitchen team and all other areas of the business.
• Be aware and understand Health & Safety policies in place.

• To be able to handle customer feedback & complaints courteously, and to communicate them to the Manager when required.
• Cash/ PDQ machine handling.
• Efficient and thorough knowledge of the POS system/ reservation system-running EOD reports if on service.
• Weekly & monthly meetings with the Guest Relations Manager to ensure sales are on track with the forecasted budget.
• Attend Full Team training/meetings when requested.
• Weekly stock ordering & liaising with the kitchen about any food stock requests.
• Monthly stock counts and submission to the finance division.
• Other tasks and project work as directed by the Guest Relations Manager.

SUMMARY OF REQUIRED SKILLS.

Excellent customer service skills- attention to detail is essential.

Self- motivated and able to work individually and as part of an enthusiastic and vibrant team.

Excellent and proactive communicator, being at total ease with the public.

An ability to work closely, supportively and flexibly with other team members.

Qualified to WSET level 2

A willingness to learn about viticulture and the winemaking business.

Proficient with IT softwares & able to learn new hospitality systems.

Enthusiastic and confident with a passion for food and drink.

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.