Engineering Service Administrator

Position: After Sales Service Administrator
Location: Huddersfield
Salary: £26,000per year’500 – £15,000 per year
Duration: Permanent
Hours of work: Days 8am – 4pm, Monday – Friday, possible later start/finish available

Job Overview
Our client is a leading engineering service provider. Due to internal changes / promotions we require an experience administrator to support and assist the service team. Ideally applicants will come from an engineering or manufacturing admin background, although this is not essential.
Duties and key responsibilities
*Convert Customer quotations to Orders using Company ERP System
*Quote and process quotations for spare parts orders
*Liaise with clients, suppliers and internal bodies as necessary to manage processing of orders
*Proactively seek new business opportunities
*Ensure all customers purchase order are inputted correctly onto ERP systems, procure all parts or services and follow detailed shipping instructions
*Part Bill After Market orders when all relative costs have been recognised
*Manage log of outgoing quotes/ PPM/ or up-grades and ensure timely follow up of enquiries
*Assist in the management of the service contract register, efficiently schedule service engineers in line with customers’ expectations
*Book travel and accommodation for service Engineers when required
*Issue feedback reports to customers as part of contract close out
*Input and monitor the service chase up report
2. Commercial Administration
*Pro-actively seek customer feedback and provide information to Commercial Team
*Deliver a high standard of customer service in all associated activities
3. General
*Provide general administrative support as required
*Share expertise and keep up to date with developments
*Maintain an effective working relationship with all teams within the business
*Contribute to the on-going development of the business, its people and processes
*Participate in other duties as and when required.
*Comply with all policies and procedures within the company.
*Carry out all duties with regard to and ensuring equal opportunity.
*Work with all employees within the company in the fulfilment of our aims
*Ensure that you remain compliant with health and safety regulations and accepted safe practice at all times. Report any health and safety issues or contraventions witnessed anywhere within the business to your manager