Customer Service Administrator

Customer Service Administrator (Financial Services) – Leeds – Salary: £26,000 per year, 23 Days Holiday, Pension Scheme, Life Assurance, Voluntary Benefit Options including Child Care Vouchers, Share Save Scheme & Holiday Buy

A fantastic opportunity has arisen for a Customer Service Administrator to join a very successful organisation in Leeds. The ideal candidate will have experience within banking or financial services, with the ability to provide excellent Customer Service.

As a Customer Service Administrator you will be taking ownership of various queries from customers from start to finish. Your daily duties will include:

Answer incoming calls, dealing with queries & requests from customers or external parties
Checking high volumes of data for any errors or inconsistencies efficiently
Amending details on the bespoke database, auditing personal and financial information
Work closely with other departments to be resolve any complicated queries / issues
Deal with ad hoc information such as application requests, screen prints, duplicate contract notes, literature requests etc
Maintaining web services accounts
Be professional and polite at all times endeavour to answer queries at first point of contact for customers
Dealing with and resolving complaints or problems for customers
Providing excellent customer service at all times
Working towards in-house KPIs and targetsJob Requirements

Experience within in a finance or banking environment
Must have Customer Service background
Strong administrational skills would be a distinct advantage
Attention to detail essential
Strong communication skills both written and verbal
Must maintain a high level of professionalism at all times
Must be able to work under pressure
Must be well organised and hard working
Team Player with an efficient and proactive approach
Must be educated to a minimum of GCSE level including Maths & English at Grade C or above
Knowledge of Word, Excel and MS Packages

Benefits

Salary: £26,000per year
23 Days Holiday
Training and Development
Excellent Career Opportunities
Pension Scheme
Life Assurance
Voluntary Benefit Options including Child Care Vouchers, Share Save Scheme & Holiday BuyApplication Process

Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a please apply e of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process.

What Next?

If you are interested in discussing this job in more detail but you are not ready to apply, please ring our office number and ask to speak to Charlie or Gemma. They will be more than happy to talk your through the role and answer any questions you have.

Customer Service Administrator (Financial Services) – Leeds – £16.5k, 23 Days Holiday, Pension Scheme, Life Assurance, Voluntary Benefit Options including Child Care Vouchers, Share Save Scheme & Holiday Buy

If you have not heard back within 10 working days please assume your application has been unsuccessful

In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency