Digital & Customer Experience Manager

Salary: £51,600 – £55,800 per year

Lioness Recruitment take their specialist experience to find specialist careers. A leading RSL are looking for an experienced Digital & Customer Experience (CX) Manager to support the ongoing design, implementation, and execution of digital and customer-centric strategies. This role offers vast majority homeworking with infrequent travel to Head Office in the East Midlands.

Your main responsibility will be to lead ongoing new development of digital and CX projects alongside change management of existing live projects where necessary. You will be responsible for enabling customer self-service, channel access programmes and zero-touch customer experience. You will be supporting key suppliers in bringing legacy systems to align with the digital strategy and building an ‘Automation from Source’ approach, incorporating digital technology and systems within broad business build.

Essential Skills:

* Commercial experience working in a similar Digital/Customer Experience (CX) focussed role previously

* Experience implementing digital technology into complex businesses

* Experience creating and implementing customer journeys

* Self-service and digital channel implementation

* Change management

* Strong knowledge of digital design principles

Ready to take the first step to your next step? Ready to be brave? Then we’re ready to help.

Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.