Digital Account Manager

Salary: £30,000 – £42,000 per year

Pure are currently representing an established Digital Marketing Agency on the outskirts of Ipswich.
Our client has continued to see exponential growth in the last few years and is looking to continue to expand their team.
The successful candidate will need to be client focused with excellent communication skills, a methodical approach to their work and a positive pro-active outlook.

This role will be office based and full time with a competitive salary from £30,000 – £42,000DOE.

You will be responsible for supporting several accounts to provide digital marketing solutions to their established clients.
The team are commercially focused to develop successful digital campaigns. Collaborative working is encouraged across all teams in a rewarding, positive office environment.

Key Responsibilities:

Working with the Marketing Services Team and the Client Experience Team to ensure our clients’ digital marketing strategies are implemented to brief, on time and within budget.
Organise client meetings, execute meeting agendas and compile meeting contact reports.
Effectively communicate with our clients via email and calls, taking a proactive approach to client communication. Ensuring client contact is same-day response.
Organise and conduct new client consultancy meetings, setting up the correct client management systems.
Complete digital briefing documentation for distribution to the digital marketing consultants.
From Consultancy and Client Brief, complete a digital marketing strategy to document the intended approach we will take as an agency.
To set Marketing Objectives in collaboration with your client and servicing team, which will be achievable and reportable month on month.
The account manager is responsible for highlighting the opportunity to a client through additional services, increasing budgets with a clear ROI.
The account manager is responsible for educating the client on how we will approach onboarding, strategy, planning, production and implementation, and reporting to ensure the client is inclusive, part of the team and is on the same journey as us.
To quality assure campaign planning and production from a client’s perspective ensure the campaign provides a solution to the problem and answers the client brief.
To quality assure client performance reporting, ensuring positive data is highlighted and investigating any negative performance data to understand how and why.
Client Portal: to set-up, manage, maintain, and upload performance reports within our client management system.
To ensure that data protection and security policies are adhered to for all clients.
To ensure that production schedules are adhered to by implementation managers, highlighting to Head of Marketing Services any delay to schedules.
To highlight Risk, Complaints, Cancellations to the Head of Client Experience as it happens and work alongside this stakeholder to resolve.
If you would like the opportunity to join an established organisation with a substantial existing account base and a diverse product range with progression opportunities and security, please contact us for more information.