Customer Services Officer

Customer Relations/Complaints Officer.
To £28,000 + bonus + excellent benefits. Mid Surrey. RH postcode area.

Responding to customer complaints, investigating, undertaking root cause analysis, and resolving in a pro-active manner.

Cases/complaints can vary in nature – including – – reportable and non-reportable, expressions of dissatisfaction, financial loss, material distress or inconvenience.

Undertaking detailed root cause analysis, and making recommendations not only for immediate resolution and customer satisfaction, but also for reduction/elimination of further risk recurrence.

Preparation of reports and recommendations identifying improvements for staff training.

Applicants should be able to offer current/recent experience within an Insurance/Financial Services FSA/FCA regulated environment. Up to date knowledge of complaints handling practices, ensuring satisfactory customer satisfaction and fair outcomes.

First class communication skills, high attention to detail, ability to prioritise workloads and meet high service standards.

Keywords: Regulated complaints administration and resolution. Root cause analysis.

Professional study is fully supported.

Excellent benefits package – including bonus.

Central location – easy access public transport. Commuting area – Redhill – Reigate – Dorking – Sutton- Croydon – Caterham – Crawley – West Sussex.