Customer Services Coordinator / Admin – Nw London / Herts Based

Our client an international removals specialist is searching for a customer services coordinator/administrator to join their team.

You will initially be based in one of their offices in Kings Langley Hertfordshire and then to be moved to their office in NW10 (Wembley area) within 1 year.

Responsibilities:

•One point customer contact throughout the customer journey

•Understanding the customers needs and improve the customer experience

•Maximise sales opportunity

•Ability to up sell products and services

•Work to company and legal standards when processing documentation

•To deal with all administrative enquiries in a professional and timely manner, ensuring all documentation is accurately checked before processing

•Maintain excellent customer service and communication standards at all times

•Work to KPI’s ensuring targets are met

•Take part in team meetings and briefings when planned

•Ability to problem solve

•To build and maintain effective working relationships within the team

Candidate Profile:

•The ability to actively listen

•Ability to work with others and share best practice

•Be enthusiastic, self motivated and positive in your approach with a “can do” attitude

•Have excellent organisational skills with the ability to prioritise workload

•Exhibits flexibility, be adaptable to change

•Customer Centric, create a great customer experience.

•Ability to communicate effectively on all levels

•Excellent time management, with the ability to work well under pressure

•Build rapport with customers

•A passion for completing all tasks to the highest standard and be driven by results

•Have the drive to succeed

•Proficient IT skills – Office, Word, Excel

The ideal candidate will have exceptional customer services/administration skills looking for a new position where they can learn a new career.

In return the successful candidate will be offered a salary up to £30,000plus further benefits (this may go higher for the right candidate)