Customer Service Technician

Salary: £33,600 – £36,000 per year

Customer Service Technician

A leading and innovative automotive and engineering component distributor, with a strong customer base including automotive OEM’s, are seeking a Customer Service Technician to join their team. This role will offer a wide variety of responsibilities including customer service, sales processing, providing technical assistance, assisting with goods in/out and ensuring quality assurance. This is an exciting opportunity to become part of a small team of professionals that provide a bespoke service to their clients.

Main Duties and Responsibilities

1) Customer Service – Acting as the primary point of contact for customer enquiries and queries. Provide support with client management of key accounts

2) Sales processing – processing sales enquiries and compiling quotations where required

3) Technical assistance – assisting customers with product selection and managing warranty claims

4) Goods in/out – preparing necessary documentation, supporting with unpacking of good, processing of documents etc

5) Quality assurance – maintaining company policies and procedures and ensuring compliance with ISO standards

Skills required

A flexible approach to work – as a small company you will be required to undertake a range of tasks
A technical mind set/experience – ideally within mechanical components e.g. gear boxes and brakes
Strong IT skills – in particular MS packages
Strong customer service skills/experience
Ability to work both autonomously and also collaboratively within a team
Ability to represent the company in a professional manner at all times
In return you will receive a competitive starting salary, a role that you can really “own” and be able to make a difference.

Working hours: 39.75 per week Mon – Fri