Customer Service Standards Manager (Contract)

Customer Service Standards Manager (Contract)
Bristol
c£42,000 – £48,000 Plus Annual Bonus Scheme, Pension, 25 Days’ Holiday

Our client is the UK’s leading operator of purpose built student accommodation. They are now on the lookout for a Customer Service Standards Manager to join their team on a one year contract basis.

This is the ideal role for a service standards professional from a retail or hospitality background looking to undertake a challenging contract with a leading company. Joining an open and supportive environment, the successful candidate will play a vital role in the development of our client’s service standards.

As the Customer Service Standards Manager, you will be responsible for establishing a culture of service excellence throughout the business through the development of processes and systems.

Developing our client’s customer service activities in line with their brand, you’ll clearly define service standards across the business. Identifying priority areas for change, you’ll develop policies, processes and methods of management to drive improvement.

Building close relationships within the operational side of the business, you’ll seek feedback and input in order to prioritise areas for change. Additionally, you’ll act as a coach and mentor for colleagues and play a key role in shaping and influencing teams throughout the business.

To be considered for this role, you must have:

– Significant experience of service standards development and implementation within the retail and/or hospitality sector
– Experience of evaluating end-to-end customer journeys, operational projects and process mapping
– A full driving licence and the willingness to undertake travel as and when required

As the Customer Service Standards Manager, you must possess excellent communication, relationship-building and influencing skills. Credible and self-motivated, you must also have the ability to manage expectations and an ambitious approach.

Experience gained within a Six Sigma or Lean environment would be beneficial to your application.

To apply for the role of Customer Service Standards Manager (Contract), please apply via the button shown.

This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.

Additional Keywords: Customer Service Standards Manager, Contract, Lean, Sig Sigma, CI, Service Improvement Manager, Continuous Improvement Manager, Service Improvement Project Manager, Service Delivery Manager, Customer Service Manager, Retail, Hospitality.