Customer Service Specialist – Inbound

Love Customers? Let’s Talk.

There’s never been a better time to work at Santander. We continue to offer stability and job security with year-on-year growth and plenty of new openings. When you join us as a Customer Service Specialist, you’ll be joining a company that’s focused on building new relationships and enhancing the experience of everyone who does business with us.

The Role

At Santander we’re aiming to make everything simpler. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice.

As a Customer Service Specialist you’ll be the first point of contact for our customers and that will involve a lot more than just answering questions – we’ll be counting on you to build relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. In return, you can expect a first-class training programme and a clearly defined career development path through our advisor progression scheme

Hours of work

We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 7.00 am to 11.00 pm across Monday to Sunday.

The Reward

Our market-leading salaries are just the start. Santander is one of the most stable and fastest growing banks in the UK, which means you can concentrate on exceeding your targets without having to worry about job security.

Other Santander benefits include:

* Pension

* 25 days Holiday plus bank holidays

* Product discounts

* Retail and High Street discounts

* Shift allowance for late working after 9pm

When you factor in a highly social working environment and plenty of possibilities for progression in a truly global brand, it becomes clear that you’re looking at a fantastic career opportunity.

What we will be looking for in you:

As a Customer Service Specialist you will need excellent listening and communication skills and a high level of motivation as well as previous experience in a customer service role. A flexible approach and strong team working skills are also required. In addition, as you’ll be working in a regulated environment; a high level of numeracy and computer literacy are also essential.

Your Salary: £26,000 per year+ OTE £1,200 bonus + shift allowance for late working

Your Hours: We are recruiting full-time roles working 35 hours per week. You will be working on a 7 hour rotational shift between 7.00 am to 11.00 pm across Monday to Sunday.

Your Application
Interested in finding out more? Register via the ‘Apply’ button and we will be in touch!

The Santander Group has more than 150 years’ experience in banking and more branches worldwide then any other international bank. At Santander we are committed to serving our customers and helping make the most of their money. Our goal? To be the best bank in the UK.