Customer Service / SAP User

Customer Service / SAP USER
Ilkeston
£20-25K

A professional and customer focussed individual required to support an internal sales team within a reputable manufacturer of industrial goods and engineering components. The role is initially a temporary contract, however for the right person, could lead to a permanent position.

The roles requires someone with a high level of customer care – someone who listens well and gains trust by following through on each and every commitment they make. Applicants MUST also be computer literate with a working knowledge of SAP.

SUMMARY OF POSITION:
The Customer Service Representative is often the first and most common contact point with
customers and as such the job holder must have a strong focus on delivering a high standard
of service, be professional at all times and represent the image of the Company in the right way at
all times. The primary responsibility of this role is to provide timely and courteous, day to day
service to customers and to support the field based team.

ESSENTIAL DUTIES & RESPONSIBILITIES:
– Complete order management using the SAP system, inputting orders, purchasing components, creating part numbers, routings, costings and invoicing.
– Providing quotes for spares enquiries and new units, applying the agreed discount structure and pricing increases where applicable. Updating the internal quotation log following our receipt of customer feedback.
– Purchasing standard components from our United Sates facility as well as local suppliers.
– Arranging the export and import of goods from Europe and other countries, including the processing of all associated export paperwork (ATR, Certificate of Origin etc.).
– Ongoing account management of existing and new customer orders.
– Maintaining stock levels using an MRS system via SAP in order to ensure an effective and speedy reaction to customer demand.

EXPERIENCE/SKILL REQUIREMENTS:
Previous experience in a customer facing administrative role
SAP Conversant
Ability to multi-task
Ability to work independently and in an organised & proactive manner
Flexibility to adapt to changing demands and workload
Reliability to complete tasks to the required standard and on time
Excellent communications skills via all channels both internally and externally.