Customer Service & Planning Coordinator (Sheffield, S26 Area)
Full job description
Sue Ross Recruitment Ltd
Salary: £26,000 – £27,600 per year
Sue Ross Recruitment are working with a specialist manufacturing company in the recruitment of a Customer Service & Planning Co-ordinator; Based on site at their offices in the S26 area of Sheffield, this is a varied and interesting role, working closely with a range of departments including sales, planning and directly with international customers (fluency in a European language is beneficial but not essential).
Main duties to include, but are not limited to:
* Raising customer quotations: entering details on Extranet (CRM software), liaising with purchasing for other component pricing, finalising the quotation and sending to the customer. Follow up calls and wins/losses analysis
* Entering Sales orders: Entering order on Syteline (ERP system), checking price and drawing revisions, acknowledging the customer
* Customer communication; working as a team with planning to keep up to date with regards to delivery information and to ensure problematic delays are escalated appropriately
* Raising invoices and credit notes
* Raising RMAs for any parts to be returned
* Checking all dispatches for Proof of Collection and Proof of Delivery on a daily basis
* Updating customer portals
* Checking sales orders are export compliant and ensuring the relevant export licenses are in place if required
* Updating Syteline with new customer vendor prices
* Processing customer schedules/forecasts
* Syteline (ERP) system upgrade involvement
* Collating information from ERP or CRM system for European Sales Director and Business Development Managers
Required skills and experience:
* Microsoft office competency
* ERP system experience
* Excellent verbal and written communication skills
* Previous Customer service experience
* Attention to detail
* Experience with export licenses
* Experience within a Manufacturing organisation
* Fluency in a European language
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
To apply for this job please visit definitejobs.co.uk.