Customer Service Coordinator

Salary: £18 per hour

Are you passionate about delivering a 5-star customer experience? Are you a customer-focused problem solver? If so, this role could be the perfect fit for you!

We are a multi-award-winning housebuilder that operates nationally across 13 regions and 3 timber frame factories. We are currently recruiting for a Customer Service Coordinator to join our East Midlands region based in our offices in Leicester.

You will be the first point of contact to deal with customer queries in a professional and timely manner and will manage the defects systems to ensure issues are correctly recorded and maintained. You will also be responsible for arranging Technician and Contractor visits to our homeowner’s properties to rectify defects, ensuring an effective and efficient use of time and resources whilst ensuring customer needs are met.

This is an ideal role for someone who is either currently working as a Customer Service Coordinator for a similar company, or a Customer Service Administrator or in a customer facing role looking to take the next step in their career. In particular we’re looking for the following qualities:

• IT Literate
• Excellent written and verbal communication skills – engaging with customers, suppliers, partners
• Pro-active approach with the ability to work independently and as part of a team
• Understands construction methods and terminology
• Commercial awareness
• Ability to provide a solution focused approach
• Resilient personality and ability to maintain a professional image
• Ability to organise and prioritise effectively
• Empathetic

Full details of this role can be found in the job description attached at the bottom of this page.