Customer Service Excellence Coordinator

Salary: £28,906 per year

Following the internal promotion of one of our employees, our Customer Services team in Wakefield is currently recruiting for a Customer Service Excellence Co-ordinator / Customer Complaints Specialist.

In this role you could really make an impact on the service we can offer to our customers, and begin a long and rewarding career with us!

Do you have a passion for great Customer Service and the proven ability to help customers and resolve their questions and concerns?

Do you have the ability to use information, gather and store knowledge to answer customer questions?

Do you have excellent verbal and written communication skills? 

Do you have confidence in using technology across different systems and platforms?

Would you like to join a well-established business with over 140 years of history?

Would you like to become an integral part of City & Guilds business?

If the answer is Yes then this may be just what you are looking for! 

You will work 35 hrs a week, on the permanent contract. We offer excellent benefits and great career path. 

In this role you will be responsible for the day-to-day management of complaints for City & Guilds. You will develop strong relationships across the organisation, working closely and confidentially with resolver groups and senior management. You will be a part of a small team where you work closely with your colleague to ensure that all complaints are acknowledged in the required timeframe. You will be responsible for the ownership of the complaint, keeping customer updated regarding the progress of the complaint resolution. We would like you to fully investigate and analyse all complaints to reach a comprehensive fair resolution. You will work closely with the policy regulation audit and compliance team providing information as required for audit purposes and you will report on and share feedback with teams and the wider business.