Customer Service Engineer

Salary: £27,600 – £30,000 per year

Our client, a global aerospace company, are looking for a Customer Service Engineer to join their team in Crawley. The successful candidate will be part of a system deployment team with their main responsibilities revolving around deployment of software applications but also providing support and installation for hardware.

Providing the day-to-day support of the service along with new solutions, and troubleshooting, this role works closely with other deployment engineers and IT support staff to ensure timely roll outs and the wellbeing of other EMEA infrastructure.

The Customer Service Engineer will be primarily responsible for:-

* Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance

* Identifying and troubleshooting hardware and software technical problems.

* Plan, design, and implement necessary configurations to bespoke software

* Monitoring of systems and implementing required configurations to ensure availability, reliability, adherence to security standards, and optimal system performance

* Technical support of bespoke applications and offerings of the company brand

* Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity

* On call third level support of company products either on site or remotely

* Physical server builds

* Physical kiosk builds

* Develop required documentation for system configuration, and support procedure

Customer Service Engineer Requirements:

* Microsoft MCSE

* Experience with MS SQL

* Exposure to Cloud providers such as AWS

* Exposure to Telco or Service Provider environments

* Second Language

We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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