Customer Service Engineer

The Role
•This position is responsible for the achievement of excellent Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox products.
•This will be accomplished through effective telephone and chat support for calls that are initiated from Xerox customers, employees and Xerox partners.
•Technical Individual Contributor
As a Customer Service Engineer your main responsibilities will be:-
•Drive ‘best in class’ results in Remote Solutions while maintaining high customer satisfaction results.
•Provide diagnostics on technical software and connectivity problems.
•Optimize and leverage knowledge management tools.
•Act as a customer advocate through prompt, courteous, and professional support.
•Support teamwork cross functionally and within the group.
•Continuously grow product knowledge, technical skills and business acumen.
•Understand and fully comply with departmental procedures.

Qualifications – External
Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent
Preferred Associate Degree / College Diploma /Cegep / A Levels

Candidate Background: Skills, Knowledge & Ability: Minimum requirements:
•Strong verbal and written communication skills.
•Must be able to demonstrate previous success related to technical solutions delivery as well as a solid foundation in connectivity concepts and applications.
•Must employ strong troubleshooting, critical thinking and problem solving skills.
•Must be able to demonstrate a customer focused attitude and perspective. Mature and self-confident; ability to work unsupervised.
•Resilient; ability to work under pressure.
•Well organized; ability to prioritize work with attention to detail