Customer Service Coordinator

Salary: £30,000 – £36,000 per year

This is a remote position.

Rseponsible for Co-ordinate the customer’s requirements to ensure that their expectations are met.

Duties & Objective Responsible s

Review the customer’s orders daily

Keep records of all customers’ orders

Communicate with the customers to ensure that they are aware of the status on their orders

Recommend stock requirements to cover future orders

Communicate directly with the customers by phone and e-mail

Prepare the documentation for the warehouse so that their orders can be processed

Prepare the documentation for the shipment to the customers

Understand the stock requirements the customers need for orders place on a regular basis

Requirements

Location

Swindon

Qualifications and Experience
GCSE / O levels as a minimum – A levels would be better

Worked in an office environment

Must be numerate

Must be literate

Must be computer literate

Operating System Netsuite Oracle – experience of this system would be an advantage but not necessary as full training will be given

Worked in sales environment

Used to talking to International Customers

A European language would be an advantage

Clean driving licence

Benefits

Payments and Employment Conditions

Current Rate of Pay – Subject to experience and qualifications

Intervals at which payment is made – Once a calendar month in arrears.

Hour of Work – 8.30am to 5.30pm

There is no payment for overtime.

Holiday with pay – You are entitled to 20 days per annum based on an accrued basis per annum.

Holiday with pay – You will be entitled to statutory bank holidays.

Sickness with pay – You are entitled to X week’s sick pay per annum when supported with a doctor’s certificate