Customer Service Coordinator

A Leading 5* House Builder have a vacancy as a Customer Care Coordinator working as part of a team of 10 within their Head Office located in Waltham Abbey.

The Customer Care Coordinator will have a set number of accounts that they will manage within a select territory. This role will involve taking inbound calls and emails from new home owners, dealing with property issues that they may have throughout the first two year warranty period.
These problems are normally relatively minor with basic subsidence making cracks and doors sticking but can involve more urgent situations so you must have had the experience in a similar environment as you will need to prioritise the work and then manage the various Multi Trade operatives and occasionally external contractors if required.

We are looking for candidates who have worked for another House Builder/ New Homes company or possibly a Maintenance Business like Mears or maybe a Social Housing company doing a similar role.

The successful candidate must have an excellent telephone manner, strong customer service skills, be PC literate and have a good eye for detail.

In return the Customer Service Coordinator will receive a basic salary of £30,000 – £31,200bonuses of 5-10% and the role is to interview and start ASAP. Free parking available and 20 minutes walk from the nearest train station.

Due to the high volume of applicants we will not be able to reply to everyone. If you have not received feedback with 3 working days then please assume that your application has been unsuccessful.