Customer Service Assistant / Advisor

Customer Service Assistant / Advisor

Based in our Head Office (Trafford Park, Manchester, M17 1SA) we are looking to recruit a number of full time and permanent Customer Service Assistants / Advisors to join a small call centre (10 staff). Working office hours (Monday to Friday), 40hrs/wk (typical working hours ranging between 08:00am to a 18:00 finish). The role is based on taking in-bound calls from existing business customers, query resolution, account management and order processing, with no Business to Consumer (B2C), cold calling or selling.

To be successful in the role the individual must be happy, helpful and smiley in character, possessing a ‘Can do approach’ to their work and personal life (in order for the individual to provide an consummate level of service to our customers). Previous experience of serving/looking after customers in a business setting is required and you must be able to demonstrate where you have provided a great level of service by going the extra mile in your previous roles.

Essential experience of:
– Working in a dedicated Customer Service Environment, with previous experience of providing Customer Service either face to face or telephone based
– Dealing with customer enquiries, queries or order taking
– Providing a bespoke level customer service
– Pro-active Query Management and resolution (from start to finish)
– Recording information manually or via system, following phone calls
– Ability to multitask, such as using a phone and computer simultaneously
– Good Microsoft Office skills (Excel, Word and Outlook)

Desirable experienced in:
– Ideally educated to either Degree or College level (although this is not a necessity).
– The ability to be customer focused in all things.
– Excellent Verbal and good Written communication skills.
– Conscientious, hardworking and accurate.
– The ability to manage a varied workload in a dynamic situation.
– The ability to fit into and contribute towards a “can do” culture.
– Measured and common sense approach.
– Happy & smiling individual
– Smart appearance with a pleasant and outgoing attitude.
– Good interpersonal skills.
Benefits:
– Salary: £26,000per year (depending on skills and experience)
– Pension
– Full bespoke training
– The opportunity to join a continually expanding Company

Platinum Batteries (Europe) Ltd is the UK’s largest distributor of Automotive batteries operating from 9 Depots located throughout the UK. We are currently selling in excess of 1.3 million batteries per year, with typical customers varying from Blue Chip organisations, National Fast Fit chains to motor factors. We pride ourselves in being a Company where our customers, suppliers and employees can grow and prosper through an ethos of continual improvement and positive ethical relationships. We have an entrepreneurial and innovative culture that has seen us grow rapidly and thus provide our colleagues with opportunities to progress and develop a long term career as we continue to grow and expand.

Please apply with an up-to-date CV and an accompanying covering letter – All applications must be accompanied by a covering letter which includes examples of great customer service that they have provided and / or examples of how they are caring and helpful individual (no agencies).

Please note, due to the number of applicants we receive we will only respond to candidates whom we wish to call to interview.