Customer Service Assistant

Successful insurance brokers are now looking for customer services assistants to join their busy, thriving team. The overall purpose of the role is to deal with enquiries and provide excellent customer service to existing clients maintaining a high standard of professionalism at all times.

Main Duties:-
To provide an efficient and effective service to customers, understanding their needs and requirements and working to exceed these wherever possible
To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
Deliver customer service in line with ‘best practice’ and ensure compliance to relevant policies
Provide point of contact for customer enquiries, dealing with these through to a successful outcome
To call clients for required information, payment and documentation
To maintain accurate records and computer files
To ensure all records are kept up to date following contact with all clients and ensure these records are clear for others to understand

Essential Skills:-
Professional
Computer literate
Numerate
Excellent communication and presentation skills
Min 5 GCSE’s grades A-C including Maths and English
Able to work as part of a team
Interest within the insurance industry and a willingness to learn new products and undertake training as and when required

Hours: Monday to Friday 8.55am to 5.30pm

This is an excellent opportunity for individuals to learn new skills and establish a career within the insurance industry as full training provided