Call Centre – Customer Service Advisor – William Hill

Call Centre Customer Services Advisor – William Hill

Salary14,363.51

Full Time

Dearne Valley, Rotherham

WHILLTB

Working flexible hours from 7am – 11pm, 5 days a week including every Saturday and 50% of Sundays

You will be the friendly face of William Hill call centre engaging with customers, offering expert support and resolving queries successfully. Most queries will be related to bets that have been placed over the telephone or online but you will also deal with customers who have played online bingo, poker or casino games. As a Customer Service Advisor you are key in making our customers feel well looked after and you will strive to build customer loyalty.

We are a fast-paced 7 day – a – week Call Centre business and our busiest times are very much dictated by the sporting calendar. Bearing this in mind you must be flexible and adaptable.

Welcome to William Hill Customer Service Call Centre where no two days are the same and your natural ability in delivering excellent customer service to our customers will be a valuable asset in this fast paced and challenging department.

At Capita Customer Management you’ll be part of a great team where our people are passionate about delivering an excellent customer experience, feel motivated to contribute to our success and have a great opportunities to progress.

In our fast-paced and dynamic contact centre environment, you’ll play an integral part in the consistent delivery of a professional, reliable and personal service which ensures the customer experience is the very best it can be.