Customer Service Assistant

Our client are the UK’s premium student accommodation provider, is seeking an experienced, service driven and highly vigilant Customer Service Assistant / Night Service Assistant to work within our premium student residence in Southampton city centre. In a customer facing environment, you will work as part of a small team providing the very best service and support to the student residents. In the role of a Customer Service Assistant / Night Customer Service Assistant you will be working alone through the night to provide customer service and general security outside of office hours dealing with any incidents, and assisting and supporting our student resident customers. The ideal candidate will be service orientated, independent and confident, and able to deal with any issues which may arise. You will be a proficient individual with excellent communication skills and with a helpful, can-do attitude. You need to be computer literate and be able to liaise with support professionals in providing an excellent service to our customers as part of the residence management team.

Key Role Responsibilities:

* To be the single point of contact based at the residence reception, for all of the student residents and visitors
* To quickly get to know each resident and ensure that they are always acknowledged and greeted whenever they are met
* To attend to any query or incident within the residence, and resolve the issue promptly
* Regular walk-rounds, to inspect and maintain the communal areas to the highest standards
* To complete all allocated housekeeping / cleaning tasks as laid out during the shift
* To respond to any maintenance issues raised by residents within 1 hour, where necessary arrange for their rectification and give clear communication on the timescales for repairs
* To take the lead in the event of an emergency, following procedures and contacting the relevant emergency services and escalating the issue to the Residence Manager
* To take and maintain clear and detailed records of any incidents which may occur during the shift and where required, prepare and submit written reports to the Residence Manager
This role will report directly to the Residence Manager. Key reporting items will be:
* Customer service standards
* Customer feedback
* Resolution of incidents
* Property and communal hub standards

The Customer Service Assistant will work in shifts as part of a team of 3, providing an overnight presence at the residence. Weekend availability is essential. If you feel you have the desire and skills necessary to succeed as a Customer Service Assistant with us then please apply below.

Salary: £26,000per year