Customer Service Agent

Customer Service Agents, Contact Centre, Temporary, Transport Authority, London

Your new company
The largest transport infrastructure organisation in the UK, based exclusively in London. You will be working in one of their key offices based in North Greenwich.

Your new role

You will be responsible for the first line, and to follow-up customer contacts by telephone, email, letter and in person. You must be able to respond politely and efficiently to queries spanning payments, bookings, refunds, information, complaints and other enquiries. Where appropriate, you will be also handling both internal and external customer concerns and resolving issues raised if possible as a one stop shop.

What you’ll need to succeed

1. Provide accurate and relevant information promptly in a warm friendly and personable tone and treat each customer as an individual with the objective of exceeding each customer’s expectations.
2. Deal with public comments effectively and give only dis-closable information.
3. Answer all queries as quickly as possible ensuring that the reply is accurate, the tone is friendly, and that the customer’s query is fully answered.
4. Process refunds accurately and in a timely manner.
5. Recognise and use opportunities to promote other services.
6. Any other Contact Centre related activity when deemed necessary by business demand, and in the provision of ongoing support for the Contact Centre.

What you’ll get in return

You will receive extensive knowledge and experience working for one of the largest, London based transport organisations.

What you need to do now
If you’re interested in this role, click ” to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found