Customer Service Advisor – Travel

Salary: £26,000 – £27,600 per year

Customer Service Advisor – Travel

Working for an established, award-winning, travel company in York. A full time, permanent opportunity has become available to work within the customer service team as a Customer Service Advisor.

The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:

No two days are the same as your role will involve the following:

• Issuing booking confirmations to the customer ensuring all details contained are correct.

• Build on-going relationships with customer’s pre-departure, delivering world class service.

• Conducting out-bound calling and responding to email enquiries to ensure customers have all the information they require to make informed decisions on their holiday.

• Supporting the administration of holiday cancellations, discussing other available options with the customers in order to retain their custom where possible.

• Ensuring individual customer cancellations are communicated to work colleagues in tour logistics and transport teams.

• Liaising with insurance companies on behalf of customers, for example if a customer is taken ill whilst on holiday and support the customer whilst their holiday is disrupted.

• Arranging Visa’s for customers where required.

• Carrying out mobility checks to ensure the customers mobility expectations are met where possible.

• Contacting customer to follow-up and resolve over-due payments of balances or deposits.

• Liaising with the variations team in relation to variation bookings at the request of the customer ensuring all variations are communicated to the relevant work colleagues.

• Preparing & despatching customer documentation

The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly.

You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy! 

This is NOT a call centre environment.

In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.

Job type: Permanent, full time, 9-5pm Monday to Friday with 1 in 3 weekends with two days off in the week

Salary: £20-23K

• Minimum of 30 days holiday which includes the normal bank holidays
• Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes. 
• Life Assurance
• Death in Service benefit of 4 X your basic salary from commencement of service.
• Group Personal Pension Plan
• Extensive Staff Discounts

Interviews: Immediate

Customer service/retail/hospitality/communication skills/ York/ permanent/ team/travel/tourism