Customer Service Advisor – Helpdesk

Salary: £26,000 per year

Customer Service Advisor – Helpdesk

Northwich – Hybrid Role

£20,000

Do you enjoy speaking with customers?

Do you enjoy helping customers?

Want to work for a great company that really look after their staff?

If you are looking for an opportunity to build on your career working for an expanding company, then CLICK!

Due to business growth, they are currently on the hunt for excellent Customer Service Advisors to join their helpdesk team

The package for the position of Customer Service Advisor is:

* £26,000basic salary

* Three weeks paid training

* 28 days holiday including Bank Holidays

* Fantastic progression opportunities

* Great working environment

The Customer Service role

We are looking for an individual who is passionate about delivering exceptional customer service.

* Provide information on products and equipment

* Receive inbound calls

* Provide 1st line support to all customers.

* Maintain information systems (data entry)

* Use inventory management and other software.

* Arrange for installation, maintenance and repair of equipment.

* Liaising with clients and technicians to ensure smooth process

For the position of Helpdesk Advisor, we are looking for the following experience:

* Previous experience in a customer service help desk role

* Ability to problem solve and take ownership of each customer query

* Excellent customer facing attitude and communication skills both written and verbal

* Basic knowledge and understanding to use desktop software (i.e. internet explorer, outlook)

* Understanding of CRM systems